make sure your connected to the internet, i had this problem last night, and spent 45 minutes troubleshooting the pc i was playing on, it turned out the ethernet was connected to the pc, but not the router... Just make sure everything is plugged in
if everything is connected and it still doesn't work, then i have no idea what the problem would be. you should for sure submit a support ticket (click here)
back in the day there were like 4 different re-colors for each champ, later on EM removed most of them from the game, but if you bought a skin you got to keep it, so maybe you have one of the removed skins??
I don't find a way to edit these - so i'll update with a reply.
The issue reoccured and i have tested alot of things again - now believe i found the issue - because i can recreate it without fail. (its not the overlays or the polling rate for me, i reenabled those.) The problem on my PC was caused when my USB Gamepad F710 was being plugged in and active during the games!
The controller can be plugged in, but if it was active beforehand, been used by other games beforehand or I pressed a button to bring it to the games attention or it randomly over time came to Paladins attention(i guess), it will then cause massive FPS drops on mouse movement. (noticable ingame by observing the FPS stats (F9) and the game being generally unplayable.) Unplugging the controller has been the quickest and only solution I found, which always solved the issue immediately.
Hope this helps someone. GL with your games.
Personally, I haven't experienced an increase in toxicisity in the game. Maybe about once every month or two someone will go off the deepend in the game or send me a private message. Generally, everyone I play with are either quiet or friendly. I could be just lucky.