As an EU player I can confirm matchmaking is absolutely terrible here aswell. Like the OP I'm forced to always pick my best champion if I want to potentially even have a chance to win. And I'm speaking from a perspective of a casual player I'm constantly matched against GMs, Masters or onetricks that sweep the entire team just because I've been playing a lot of Maeve and learned to do reasonably well so my hidden casual elo skyrocketed to the point where I can't have fun anymore. I either get matched with 4 new players who refuse to speak english and complain that I can't kill the enemy sniper while he's getting corvus + jenos pockets or I get matched with some seasoned GM players who stomp the games and I don't even have an opportunity to do anything besides watching how I get the dull "Victory" screen and moving on. Since hirez is so die hard in favor of fast matchmaking instead of balanced one i'd suggest a compromise:
Two options of matchmaking "fair" and "fast"
"fair" matchmaking would have a warning once turned on that it may make the queues extremely long but actually be fair. Aka don't match people who just installed the game with seasoned grandmasters or vice versa.
"fast" matchmaking would stay as is. You get fast matches in exchange for your sanity and possibly a stream of losses.
I had no idea that there was a program to cheat your achievements in, tho I guess it makes sense one saw light of day eventually, but that'd make achievements hardly rewarding
Tho I don't see the link between Steam achievements and Steam cards?
EDIT: This game seems to not like completionnists anyway, "The last one standing" seems rather impossible
I would have been willing to give "The Insane" and even "Pinnacle" a try but, heh, you can see they didn't rethink the achievements in a long while, I don't even know how people are supposed to get "Beta Player" and "Citizen of the Realm"
This should be so obvious, but I'll mention it extra:
The commendations should NOT be reset in consequence of a short temporary ban.
A partial reset, or preferably a reset after let's say 3 bans or depending on the length/circumstances of the ban would be more adequate than this.
Edit: And a last word about the reality of daily gameplay. Many people only understand the language of rage and are apparently too careless or simple-minded to give a fuck about eloquent discussion or logic commenting, I hope you consider this in your banning and other punishments as well.
@Conrad_Max He's asking for an option.. Player's choice. End of match I would expect things to be the same as they are now. I see nothing wrong with it other than convincing the powers that be that it's worthwhile.