@HeartQueen Forgot to reply on your answer, not just noticed. Sorry.
Personally i would like to follow you on the topic of "they would do things to make game enjoy able again"
because you going with "game being fun = more new players = more player base = better match making"
But i rather focus on how to fix the exiting one.
it's a stale mate, doesn't matter how fun you want the game to be people will be going away experiencing unfair matches all the time.
The player base won't grow in one go like "game is fun? insta 40k new players!"
no, it's new players playing a bit and liking the game to tell other people to play and so goes on slowly gaining more and in more noticed numbers in statistics of the player base within a bunch of months.
What we suggest? current situation solutions that can be improved the bigger player base gets.
You can have all fun and cool modes you want, but if little jimmy installs this game to face 3 GMs using meta combo in casuals he won't tell his brother to join and play with him.
But looking at the latest video in regard to AOC meeting, it seems hi rez or evil moji thinks the match making is just FINE.