Can not connect to server



  • Good evening,

    I am opening this topic because I was unable to create a ticket together with Paladins / Hi-rez support.

    The problem is occurring when I open the game and displays the message "unable to connect to the server".

    Regarding this issue, I opened the ports on my router, disabled the Windows firewall and I don't have antivirus installed on my machine.

    I need help from support!

    LOGS :
    26-03-2020 00:59:14.959 Connected to 18.184.238.105:9000
    26-03-2020 00:59:29.972 WaitPackage failed to get hello
    26-03-2020 00:59:29.972 CPackSocket PackThread exit
    26-03-2020 00:59:29.972 Thread ended: PackSocketIO
    26-03-2020 00:59:29.973 Thread ended: PackSession
    26-03-2020 00:59:30.012 Connected to 18.184.238.105:9000
    26-03-2020 00:59:45.028 WaitPackage failed to get hello
    26-03-2020 00:59:45.028 CPackSocket PackThread exit
    26-03-2020 00:59:45.028 Thread ended: PackSocketIO
    26-03-2020 00:59:45.029 Thread ended: PackSession
    26-03-2020 00:59:45.095 Connected to 18.184.238.105:9000
    26-03-2020 01:00:00.119 WaitPackage failed to get hello
    26-03-2020 01:00:00.119 CPackSocket PackThread exit
    26-03-2020 01:00:00.119 Thread ended: PackSocketIO
    26-03-2020 01:00:00.120 Thread ended: PackSession
    26-03-2020 01:05:28.815 Connected to 18.185.75.55:9000
    26-03-2020 01:05:43.830 WaitPackage failed to get hello
    26-03-2020 01:05:43.830 CPackSocket PackThread exit
    26-03-2020 01:05:43.830 Thread ended: PackSocketIO
    26-03-2020 01:05:43.830 Thread ended: PackSession
    26-03-2020 01:05:43.880 Connected to 18.184.238.105:9000
    26-03-2020 01:05:58.894 WaitPackage failed to get hello
    26-03-2020 01:05:58.894 CPackSocket PackThread exit
    26-03-2020 01:05:58.894 Thread ended: PackSocketIO
    26-03-2020 01:05:58.894 Thread ended: PackSession
    26-03-2020 01:05:58.934 Connected to 54.93.82.81:9000
    26-03-2020 01:06:13.948 WaitPackage failed to get hello
    26-03-2020 01:06:13.948 CPackSocket PackThread exit
    26-03-2020 01:06:13.948 Thread ended: PackSocketIO
    26-03-2020 01:06:13.948 Thread ended: PackSession


  • PC

    @Fridisum said in Can not connect to server:

    I need help from support!

    Then you should Submit a ticket to them ^^



  • @Fridisum, click on the link for Support in my signature.



  • @Fridisum Do you have both wired and wifi connections going at the same time?

    If so i would try each alone.

    netsh winsock reset catalog
    netsh int ip reset reset.log

    These teo commands reset networking on your computer after a reboot.. Google them. if you want more info on what they actually do.

    I am not Hi Rez support.


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