@DaddyOoker Luna only heals because of a talent. It's not part of the original kit, whereas Mal's gourd and Ying's illusions are. That's why her heals don't count.
As for Io healing Luna, Idk.
5/3/2020... 9/3/2020... Are you in the future??
As for your post, in all sincerity, they need to know you are who you are. You can't have just anyone go accessing someone else's account, that's a privacy issue. Regarding the issue itself, this can be tricky since you are having trouble linking(?) if I read that right. The best thing for you to do is be patient and work with them. If they haven't replied (as I believe you said, sorry your grammar is messing me up) then I'm sorry for the inconvenience they put you through.
That being said, don't you think your overreacting too quickly? How long has it been since you gave them all your steam account info? Figuring these things out take time and business days aren't the same as calendar days.
Didn't they disable ranked? Recently, I mean. It was buggy from the update to the server so that could be the cause.
@DaddyOoker I don't believe they can test the new tech in, let's say for example, the PTS. And I don't think they have another live testing server, so yeah it was unfortunately unstable.
@Conrad_Max I agree with this. Too much communication can be just as harmful as not having enough. I've had a couple unfortunate experiences where people got mad because I spoke too soon in regards to progress on an issue. Best thing is for them to send out a statement and say they're continuing their efforts, which they did. Now whether we see that progress in game is a different story as problems arise more profoundly in different regions. So if you're still having issues, I hope it gets better for you soon.