So... I'm just providing an update for anyone out there that may still be interested in whether or not I was able to resolve this issue. That answer would be a resounding no. I am no further forward with this than I was just over a month ago at this point.
I did what was suggested, tagging both HiRezStudios, HiRezSupport as well as Romanova on Twitter linking them to this forum post. No response. About a week after that, I took it a step further and made a post on Reddit outlining the issue as well as providing appropriate links in hopes of reaching out to someone there. Apart from receiving a few upvotes in an attempt to bump the post, I've yet to hear anything back. I finally decided "screw it", I'll just email the company directly which I did in the form of a complaint, yet again outlining the issue I've been having as well as to mention the lack of response I have received from someone that's officially affiliated with HiRezStudios. That was over a week ago now and unsurprisingly, I've yet to receive an email back. I didn't even receive an automatic response email to confirm that it was sent.
It's been made very clear to me that HiRezStudios are no longer worth my time and money. If they're unable to provide a simple response to an issue I've had ongoing for many months now then why should I continue to financial support them? I have little to no desire to even play the game at this point. If I were to run into another issue I need to report, it's been made apparent that it's just going to go unnoticed/ignored. If by some miracle I do recive a response or email back from someone, I'll be sure to provide an update.
I thank anyone that took the time to read this post. Thanks again Lukash369 for your help over the past month. It has been much appreciated.