My account was suspended back in 2017 due to a refund on my account for gems, I was given an email by a moderator at the time, saying if I paid the amount due, I'd be unbanned. I have reopened this ticket as of the beginning of July, submitted it again in August, and have yet to have any sort of response to it.
This is absolutely horrendous customer service, you're telling me there's not enough GM's to read a ticket that's been up for two months now? I mean come on, I'm fine with 2 weeks, a month, a month and a half at worse, but now it's just getting rediculous.
It feels as if support isn't even trying, and my issue is a billing issue, so you'd think it'd be taken more seriously than the common "My account was banned for no reason!" I quite literally had no idea of my suspension until I recovered my former email for this account. It's insane, anyone else been having similar problems with the support ticket system? Completely flawed imo.