@zerino GR8 B8 M8

Has anyone gotten any support from an actual employee for anything since Covid started?

Still looking for even a "is this still an issue" reply. Ticket's gone nowhere slow for months.

I LOGGED A SUPPORT TICKET BACK IN LIKE FUCKING MARCH AND I HAVEN'T HEARD ANYTHING FROM HI-REZ OR EVIL MOJO SINCE. Got 2 replies and a resolution from Epic games though for the same issue. IT LOOKS LIKE ALL THE STAFF IS DEDICATED TO COSMETICS WHICH MEANS THE GAME'S DEAD AND THERE'S NO REASON TO PLAY DRESS UP ANYMORE. THE GAME IS SEEING HOW MUCH MONEY YOU'LL SPEND FOR THE SAME THINGS. YOU LOSE PLAYERS.

I did that (and included screenshots thereof) with the original ticket though

I SUBMITTED A FUCKING SUPPORT TICKET IN MARCH FOR AN ISSUE WITH A PROMOTION AND HAVEN'T HEARD SHIT FROM HIREZ SINCE THE AUTO-REPLY! OPENED AND CLOSED A TICKET WITH EPIC WITH 2 RESPONSES AND NOTHING FROM HI-REZ.

The lack of communication really ticks me off, like, makes me regret the money I did spend on 'em. Why support the unsupportive.

@SauceOfTheMind

I think you're selling McCuddles a bit short but he could definitely use some love.

Talent wise 2 out of 3 are good, one's (Leviathan) pretty useless. Now , one talent is for hook, the other for shield I think Leviathan should be Shell Spin cool down is reduced by 4 seconds. That could open up a pinball death Makoa.

Also I think his Cannon could use a small buff and drop cool downs by a second or 2, on Hook and Shell Spin. But overall Makoa's great I think.

@JackXombi Re-Resubmit the ticket maybe?

@kr1pteya

You want to give up? Uninstall.
Surrender options just feed toxicity and remove comeback mechanics.
You win some, you lose some but NEVER SURRENDER.

@Thhhhhhhh

I'm assuming no other connection issues on the console, like you can access other games and store and stuff.

Going out on a limb and guessing it's weird , try connecting to your router through a pc and see if there was a firewall exception added by mistake. May take some google fu to find the steps but if you ask the right questions the answers are there.

Happy hunting.

I got the Epic Free Bundle promotion in March but never received the Promotional Items. Did all the troubleshooting and even took screen shots of my link accounts to add to the ticket when I submitted it to Hi-Rez on the 9th of April.

Submitted a ticket with Epic, and in the time it took me to receive 2 updates and a resolution (Issue's on Hi-Rez's end) I got NOTHING from Hi-Rez aside from an auto generated e-mail.

So I submitted an update with the resolution to Hi-Rez a few days ago and haven't heard anything.

Since it's kind of a bug with the promotion I hit up the Discord server a few days ago, no response... I even waited the 6 hours to see if I had to add any information in the hopes there was some sign of support from Hi-Rez. Nothing at all.

So I'm the guy on the forums asking how to get support. The promotion was broken. If they can't deliver free stuff why should I spend any more money on it? If they can't be bothered to reply to a fairly common issue and don't support the players then why should a player support the company? It's gone past the swag at this point, it's about Hi-Rez needing to show some professionalism.

Am I SUPPOSED to be bitching on Facebook for visibility? I've been telling people to submit tickets, but that doesn't seem to work.