Both, the giving and the receiving player, must be at least account level 20 to be able to send or receive gifts. On the Gifting Screen, players will be able to choose and confirm who they want to send a gift to as well as pick from a selection of short messages to accompany the gift. Sending gifts costs Currency Crystals. (https://paladins.gamepedia.com/Gifting)
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RE: Cannot send gifts
RE: I can't close the game and game keeps running in my background.
In Task Manager, under the Performance Tab, at the bottom, you'll see Resource Manager. Open that, and go to the CPU tab.
Look for the process.
Otherwise, restart your computer
RE: Mixer points
You can find the points in your viewer Store screen in-game, and you'll get a notification about the points you've earned. Sometimes, they don't show up until you logout and come back to the game.
Link your Mixer, Steam, or Epic account to your Hi-Res Linked accounts.
If you have your Epic account linked, you'll see a hash signature, below the Epic Logo, at the hyperlink above.
Doing so, you'll be able to offer people Mixer Loot points on your own stream also.