Posts made by jhaglund

@ZexioOG said in Connexion forbiden:

Connexion Interdit

Be sure to run the game from the correct launcher or EAC will not allow the game to run.
Do you have any more information? Screenshots may help.

You have to watch streams, on Mixer.com, that have the Mixer Loot icon.
E.g., https://mixer.com/PaladinsGame
You'll get 1 point per 12 minutes.

You can find the points in your viewer Store screen in-game, and you'll get a notification about the points you've earned. Sometimes, they don't show up until you logout and come back to the game.

Link your Mixer, Steam, or Epic account to your Hi-Res Linked accounts.
https://my.hirezstudios.com/linked-accounts

If you have your Epic account linked, you'll see a hash signature, below the Epic Logo, at the hyperlink above.
Doing so, you'll be able to offer people Mixer Loot points on your own stream also.

Be sure your installation of EAC is located on your C drive

I would reinstall EAC and all the Visual C++ files. Restart.

If you have the Steam version of Paladins, browse to:
Steam\steamapps\common\Paladins\Binaries\EasyAntiCheat and run the EAC setup. Try the Repair Service / Uninstall from here.

You may need to restart your computer after the installation or after any updates.

You can also try:

https://www.computerbase.de/downloads/systemtools/all-in-o
(the orange Download button (397 MB))

Download a registry cleaner. WRCFree
https://wise-registry-cleaner.en.softonic.com/download#

Run the DISM command
Go to Start > launch Command Prompt as Administrator
Type: DISM /Online /Cleanup-Image /ScanHealth
Hit Enter

When you get the "crash" report window, what does it report now?

@U1324331193
It should work. Works here.
Download page:

https://www.majorgeeks.com/mg/getmirror/dx_installer,1.html

Still no luck?

@EvilPlaysss said in error 0xc00007b:

Error 0xc00007b

To simplify your solution, download aio-runtimes here and install.
https://www.computerbase.de/downloads/systemtools/all-in-one-runtimes/

In Task Manager, under the Performance Tab, at the bottom, you'll see Resource Manager. Open that, and go to the CPU tab.
Look for the process.

Otherwise, restart your computer

@U1324331193

Glad to see you got the driver updated.

(1):
Be sure you don't have any extra processes running. e.g., Skpe. Check your task manager and/ or go to your control panel and disable background apps, (Control Panel -> search Background Apps) switch them all off. Then Reboot.

There's a few more things to try. Try game after a reboot between each step.

(2):
The Direct X Web Installer will install any 'missing' files
Download DirectX End-User Runtime Web Installer from Official Microsoft Download Center

https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=35

(3):
The Dirext X redist (June 2010) installer will reinstall all Direct X files (except the couple of DX12 files),
and replace any corrupt files in the process

https://www.microsoft.com/en-us/download/details.aspx?id=8109

(4):
DirectX 11 Technology Update
https://www.microsoft.com/en-us/download/details.aspx?id=1743

(5): Try this DX installer:
https://www.majorgeeks.com/files/details/dx_installer.html

(6):
You can browse your registry to:
Run > Regedit
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DirectX

Double click the key: Version
You'll see: 4.09.00.0904
Change to: 4.08.00.0904
Press Ok.

Close and restart computer.

You are running Windows 10, 64-bit?

Thanks

@U1324331193

The current Intel driver has a release date of 3/25/2020.

Your picture doesn't appear to be under the Display adapters in Device Manager.
Please try again, but go to Display adapter and repeat step (3) and select Intel 620.

Show a picture of your device manager and expand your Display adapter.
Also a picture of your Driver Tab of the Properties.

Thanks

@U1324331193

(1):
Okay. Did you try to Uninstall the device driver?

(2):
Under Device Manager:
What version /date does your display drivers say when you go to Properties -> Driver Tab

(3):
If you experience install problems:

Use the ZIP files version of the drivers here: https://downloadmirror.intel.com/29465/a08/igfx_win10_100.7985.zip
Extract them to a known location. (e.g., C:\igfx_win10_100.7985\Graphics)

In your Driver Tab -> Update Driver -> Browse my computer for driver -> Let me pic from a list of available drivers on my computer -> Have disk -> browse to your extracted folder ->
(e.g., C:\igfx_win10_100.7985\Graphics\ and Select -> iigd_dch.inf) -> Open -> Ok -> Select Intel 620 -> Next > let it install.
Restart.
Verify the version and date installed.

(4):
Reinstall DirectX
Download DirectX Web Installer and reinstall DirectX.
https://www.microsoft.com/en-us/download/confirmation.aspx?id=35

(5):
Browse to: C:\Windows\SysWOW64, and verify all your files are there.
Browse to: C:\Windows\System32, and verify all your files are there.

D3dx9_24.dll to 43
D3dx10_33.dll to 43
D3dx11_42.dll to 43
D3d9.dll, d3d10.dll and d3d11.dll
D3DCompiler_33.dll to 47
D3d12.dll

Let us know how it goes. Thanks.

@U1324331193

There's a few things you can try.

(1):
Download a fresh copy of your display drivers.
Visit: https://downloadcenter.intel.com/product/96551/Intel-HD-Graphics-620

Follow the steps:

Note: Please download the latest display driver from the manufacturer website before uninstalling the current driver.

a) Press Windows and X key together and click on Device Manager.

b) Locate the display adapter and expand it.

c) Right click on display driver icon and select Uninstall.

d) Follow the onscreen instructions to uninstall the current version of the driver.

e) Open the download folder which contains the setup file of the latest driver.

f) Double click on the setup file and follow the onscreen instructions to reinstall the driver.

Let us know how it goes.
If (1) fails proceed to (2).

(2): Run -> msconfig
Under the General tab, select Load System Services.
Go to the Services Tab and sort them by Manufacturer.
Enable all Microsoft Corporations
Enable EasyAntiCheat
Leave the rest unchecked.
Hit Apply and restart.

Run Paladins. You will get a two dialogue windows about Steam Client Maintenance, click Cancel. Proceed

Let us know how it goes.

@U1324331193

Be sure you have the current Steam version. Make sure it's not the Beta.

You want to try and disable the Steam Overlay, and report back.

In Steam, go to -> Library -> (right click the desired game) Properties
Under the General Tab -> (Uncheck) Enable the Steam Overlay while in-game.

You can also close Steam and rename GameOverlayRenderer64.dll to something else.

Use only your controller to start and select menus. Doing any cross controlling will lock it too your keyboard.

You can try un-linking the account that is already in use, in https://my.hirezstudios.com/linked-accounts. Then re-link after you logout, then login to your Steam account and link.

Both, the giving and the receiving player, must be at least account level 20 to be able to send or receive gifts. On the Gifting Screen, players will be able to choose and confirm who they want to send a gift to as well as pick from a selection of short messages to accompany the gift. Sending gifts costs Currency Crystals. (https://paladins.gamepedia.com/Gifting)

You can also check your mouse polling rate. If it is high, you many want to try lowering it to 250hz or less.

Check it here to test it:
https://zowie.benq.com/en/support/mouse-rate-checker.html

Do you use MSI Afterburner?
Close any software not needed.

What is your CPU temperature?
Open task manager, Check your CPU clock speed to be sure it's not throttling down.

Monitor your Disk and GPU usage. Go to Performance Tab, at the bottom Resource Manager. Go to CPU and Disk. Check Paladins.exe. Look for abnormal usage values.

If you want to help:

Download Process Explorer 3.5.
https://docs.microsoft.com/en-us/sysinternals/downloads/procmon

1. Open ProcMon64.exe

2. Stop all Capture, with Control+E or click the (3rd icon) Capture button so it has a red line though the magnify glass.

3. Clear all Capture, with Control+X or click the (5th icon) with the eraser.

4. Go the Filter menu > Filter..., or Control+L

5. Go to the drop down menu by clicking Architecture, and select Process Name, fill in the blank white space with Paladins.exe and click Apply.

6. Go the Filter menu > Filter..., or Control+L

7. Go to the drop down menu by click Architecture, and select Process Name, fill in the blank white space with CoherentUI_Host.exe and click Apply.

8. Open your game Paladins.

9. Go to Shooting Range Mode by going to Play > Play-Training (3rd icon at the top) > Select Shooting Range. (Do not select a character or loadout yet)

10. In the Process Monitor, press the Capture button to start capturing (Control + E)

11. Select a character and loadout.

12. Make your way down the hallway with 5 Viktors on your right.

13. Begin killing fast, and keep killing until it says you are getting double kill, triplet kill ... up to Hexakill. Do this until you get multiple freezes.

14. When you are done, go back to Process Monitor, and Stop Capture (Control+E).

15. File > Save, and save file. Share the logfile with me.

Thanks

@Wolffenblitz said in Crash at the start of most games:

@jhaglund Thanks, I'll check this out. Though I'm not having issues with multi-kills.
I see you've had two posts, one of them saying you've been experiencing crashing yourself with multi-kills. Can't help but think you just want me to do some work for you but I'll check out ProcMon and see if I can debug this, if that's what ProcMon does.

This will help me gather information by getting a control environment, with people that have issues in one area, but not the next, but also establish your health of the game. It gathers a lot of things (multi-million), so we need to start small and work to system-wide. This should discover something.

You can shorten your efforts to just the area of the game that isn't working, by shifting the capture phase to prior, to just opening the game, to when you see problems. Just be sure to erase capture before you start to reduce event log.

Thanks

@Wolffenblitz
Go to https://docs.microsoft.com/en-us/sysinternals/downloads/procmon
Download Process Monitor 3.5.

1. Open ProcMon64.exe

2. Stop all Capture, with Control+E or click the (3rd icon) Capture button so it has a red line though the magnify glass.

3. Clear all Capture, with Control+X or click the (5th icon) with the eraser.

4. Go the Filter menu > Filter..., or Control+L

5. Go to the drop down menu by clicking Architecture, and select Process Name, fill in the blank white space with Paladins.exe and click Apply.

6. Go the Filter menu > Filter..., or Control+L

7. Go to the drop down menu by click Architecture, and select Process Name, fill in the blank white space with CoherentUI_Host.exe and click Apply.

8. Open your game Paladins.

9. Go to Shooting Range Mode by going to Play > Play-Training (3rd icon at the top) > Select Shooting Range. (Do not select a character or loadout yet)

10. In the Process Monitor, press the Capture button to start capturing (Control + E)

11. Select a character and loadout.

12. Make your way down the hallway with 5 Viktors, on your right.

13. Begin killing fast, and keep killing until it says you are getting double kill, triplet kill ... up to Hexakill.

14. When you are done, go back to Process Monitor, and Stop Capture (Control+E).

15. File > Save, and save file. Share the logfile with me.

16. Repeat steps 2-15 under the game mode that is causing your problems.

Thanks